Indulge yourself and experience the Worlds Most Advanced Massage Chair™. The JP1100 is designed by master engineers in Osaka Japan and manufactured outside of Tokyo by the company that invented massage chairs in 1954. With key components manufactured by Hitachi and master upholstering done by the supplier to Nissan you know you’re getting a chair made with the best materials by the best craftsmen in Japan. The JP1100 utilize the highest percentage of components made in Japan of any brand of massage chair while still maintaining cutting edge features and functions. The Synca JP1100 has an intuitive touchscreen controller, the world's most advanced dual layer body scan ensuring optimal performance tailored to each unique user, the world's most advanced 4D massage robot, and the JP1100 is the only made in Japan massage chair to feature a foot roller. The JP1100 is the pinnacle of Japanese massage chair technology, try yours today.
Assembled Upright (LXWXH): 54.33IN X 30IN X 49.2in
Assembled Reclined (LXWXH): 78.75IN X 34.65IN X 29.15in
In-Box: 30IN X 46.5IN X 48in
Weight Inbox: 216lbs
Assembled Weight: 171lbs
Labor: 5 Years
Parts/Frame: 5 Years
Weight Limit: 300 Lbs
MassageChairPortal.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to email@example.com
MassageChairPortal.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
**We offer free curbside delivery on all products except Custom Craftworks products**
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your massage chair is in stock.
If you select white glove delivery or order a customized Custom Craftworks product the lead time may be increased.
Please read through this instructional guide to understand how the process works and what you should expect to happen once you place your order with us.
Cancellations & Refunds:
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items, your item will ship freight LTL will be delivered via a lift gate truck.
1. When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday through Friday. The delivery times can only be scheduled in delivery windows from 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company, the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials, including the pallet. If you decide to return the item, you will need to have all the original packing materials.
If you have any further questions about the ordering and shipping process, please contact us by email at email@example.com.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
Best, best, best massage chair I’ve ever used!! First, it’s got a sleek look which makes it fit in your home without looking like a huge massive massage chair. Second, the chair swaddles your feet, arms and legs so they are part of the massage. This chair is the first one that feels like real hands are touching you. It truly feels amazing! Also, I love that you can program it for deep to light pressure so it’s tailored to your preference. It does a scan of your body and shoulders before it starts and it comes down on your shoulders like hands would and does true massage techniques and strokes. I loved the deep pressure massage on my feet! I have plantar fasciitis and this really digs into my fascia and arch! I know not everyone would like that so you can decrease the pressure. I love the screen touch technology. You just put in your preference, lie back and enjoy the massage. I know it is very expensive, but there is no massage chair on the market like it. This really feels like a human massage, but with consistent pressure and you can make it as long as you want! You will not regret buying this chair!!! I got it in black so it goes with my furniture.