MassageChairPortal.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to email@example.com
MassageChairPortal.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
**We offer free curbside delivery on all products except Custom Craftworks products**
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your massage chair is in stock.
If you select white glove delivery or order a customized Custom Craftworks product the lead time may be increased.
Please read through this instructional guide to understand how the process works and what you should expect to happen once you place your order with us.
Cancellations & Refunds:
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items, your item will ship freight LTL will be delivered via a lift gate truck.
1. When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday through Friday. The delivery times can only be scheduled in delivery windows from 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company, the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials, including the pallet. If you decide to return the item, you will need to have all the original packing materials.
If you have any further questions about the ordering and shipping process, please contact us by email at email@example.com.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
I purchased this after owning the Vybe, which wasn't bad, however, I have since returned the Vybe because I wanted something that was more quite and that felt like it was going to last. This is the real deal! This feels solid, it's smooth and quite and the battery life is impressive. I wouldn't purchase any other massager. With the Vybe I could not have a conversation in the same room or watch TV, with the Jawku it's barely noticeable, thus I carry on.
This thing is a life saver for me. I’ve had numerous surgeries and have a Physically demanding job. When I gust got it my chest, calves, hips were full of horrible knots. Have gotten them under control and have way less daily pain. Did so much research too. This is as good as you can do price wise and quality. Just buy it.
I bought the Jawku upon recommendation from my physical therapist. I had already bought the Hypervolt for my son who is a competitive skier; it's motor started acting up, freezing after a year. The Jawku is a smoother and quieter massage gun with more speed controls. The handle is much more ergonomic, especially for women's & teenagers' smaller hands. The Jawku's massage is much smoother than both the Hypervolt and the Theragun. I'd recommend it to anyone who want to purchase a quality massage gun for a great price.
Instantly became a daily part of my workout routine. I have especially tight hamstrings and using the Jawku V2 for warm ups and cool downs has been amazing for them. Also before the Jawku I had lots of problems with DOMS and with the Jawku when I do get sore it’s nothing compared to what it was, or totally gone. Highly recommend this percussion massager to add to your fitness tools!
This massage gun is amazing, I bought this back when I had lots of lower back pain and after a few uses throughout the week, I was back in tip top shape.
Other than my lower back, occasionally I wake up with a stiff neck and this works wonders for that too. My partner loves using this massage gun for after a hard workout to relieve muscle soreness.
Also the battery life is amazing, after many uses throughout the week, I rarely charge it.
Definitely would recommend buying this product!