Infinity felt it was time to upgrade one of our most popular massage chairs, the result of which is the IT-8500 Plus. Now featuring a color screen LCD remote, app functionality, and in-built nature sounds, this chair appeals to even more lifestyles and body types. Users can seamlessly play their favorite tunes through the chair's Bluetooth®-enabled sound system. Plus, the Apple® and Android™ app allow you to easily control your massage from your device.
Of course, the IT-8500 Plus still includes feature favorites such as a body scan sensor system for a more accurate massage experience, an unprecedented spinal decompression stretch, soothing lumbar heat, and rejuvenating foot rollers. Experience the difference of Infinity's IT-8500 Plus today.
Massage Techniques Include:
Product Features Include:
MassageChairPortal.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
MassageChairPortal.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
**We offer free curbside delivery on all products except Custom Craftworks products**
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your massage chair is in stock.
If you select white glove delivery or order a customized Custom Craftworks product the lead time may be increased.
Please read through this instructional guide to understand how the process works and what you should expect to happen once you place your order with us.
Cancellations & Refunds:
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items, your item will ship freight LTL will be delivered via a lift gate truck.
1. When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday through Friday. The delivery times can only be scheduled in delivery windows from 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company, the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials, including the pallet. If you decide to return the item, you will need to have all the original packing materials.
If you have any further questions about the ordering and shipping process, please contact us by email at firstname.lastname@example.org.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
This massage chair has great features. I love that it is bluetooth enabled so i can listen to my spa music right through the chairs' speakers. I also love that you can adjust the airbags so it can squeeze my calf the way i want during the massage.
I am 6'3" tall 225 lbs and my wife is 5' tall, 100 lbs, so finding a chair that would work for both of us was a challenge. This one fits the bill. We have nothing but positive things to say about this chair - the massage is very strong and relaxing.I do recommend white glove delivery, as the chair is heavy and assembly was a bit challenging, even for the professionals who delivered it. Our seller was outstanding -he remained in constant communication throughout the process. The delivery was very smooth and professional.
I use this chair at least once a day and truly believe it helps keep me pain free from tight muscles. I have had other massage chairs before but this one really works great for me . I have had this chair for just over 2 years when it started to give me an error code on the remote, the customer service I received from infinity was truly amazing, after several visits from the techs to help resolve the issue they couldn't quite fix it so infinity sent out a brand new chair to replace the old one, no questions asked. I will most definitely buy my next chair from them. It is a great feeling to know they stand behind their product no matter what, I highly recommend this chair and this company with the kind of investment you are making.
My Mom has this chair at her house and it is fantastic! I "steal" time in it everytime I go home to visit. It is not too overpowering or intense, like a lot of massage chairs on the market. It has a sleek, modern appearance and fits right into with her living room furniture. The most incredible feature on this chair is the stretch. The chairs tips you back, holds your shoulders and ankles and fully stretches out your spine. The chair leaves you feeling relaxed, refreshed and amazing!!
This chair is overall pretty good but not exceptional. The 3 things I find unsatisfactory and 1 thing that could improve are as follows:
1. There is no hamstring/buttock massage. If I had been thinking clearly I would never have purchased this chair if I had noticed. I work out a lot and the hamstring/buttock massage absence is a huge let down
2. The foot rollers are way to rough, even with the pads in. The rollers should have been made with a softer material then hard plastic. You can adjust the speed of the rollers or turn them off but that will also turn off rollers in other parts of the chair. And If you turn the rollers off there is no foot massage. So this is very disappointing because my job I am on my feet all day and a foot massage is my favorite.
3. The pillow has neck airbags but they aren’t strong enough. I have considered due to my size though. I am very petite and I haven’t asked anyone else who has sat in the chair how the neck airbags feels.
And lastly, the need for improvement would be if the airbags could be inflated longer as an option. I love the airbags. They feel great but they inflate and deflate too quickly. You can adjust their intensity but not their inflate time.
So that’s my review. I love having the chair but in retrospect I would not have spent this much money on something that isn’t perfect.